Refunds & Returns Policy

At Mann Orchards, we take great pride in preparing and packaging every pie with care. Because our products are perishable food items, we are unable to accept returns or exchanges.

Returns

Due to the nature of our products, all food sales are final. We cannot accept returned pies once they have been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or there is an issue with your shipment, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging, if applicable

We'll review the situation and work with you to determine an appropriate resolution, which may include a replacement or refund.

Shipping Delays

Once your order has been shipped, delivery is handled by the carrier. While we understand that delays can occasionally occur, Mann Orchards is not responsible for delays caused by weather, carrier operations, or other circumstances beyond our control.

If you believe your shipment has been significantly impacted during transit, please contact us and we'll gladly review the situation with you.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request; however, once an order has been processed or shipped, changes and cancellations may no longer be possible.

Questions?

If you have any questions about your order, please contact us. We're committed to providing excellent customer service and will do our best to assist you.